Return Eligibility and Time Frame
Customers may return any eligible item within 30 days of delivery for a refund or exchange, provided the following conditions are met: the item must be unused and in its original condition, returned in its original packaging, and accompanied by a valid order number or proof of purchase. Please note that gift cards, personalised items, and any products designated as "final sale" are not eligible for return under any circumstances.
Return Procedure
To initiate a return, please contact us at Contact@GigGearo.Shop with your order number and a clear explanation of the reason for your return. Upon receipt of your request, we will provide full return instructions along with the appropriate return address. Once you have received these details, please pack the item securely before shipping it back to us. Items returned without a prior authorised request may not be accepted, so we ask that you refrain from sending any goods back before contacting us.
Refund and Exchange Processing
Upon receiving and inspecting your returned item, we will notify you by email to confirm whether your return has been approved. Approved refunds will be issued to your original payment method within 5–10 business days; please be aware that your bank or financial institution may require additional processing time before the credit appears in your account. With respect to exchanges, the following applies: We offer free exchanges for a different size or color, subject to availability.
Damaged, Faulty, or Incorrect Items
In the event that your order arrives damaged, faulty, or does not match what you originally purchased, you must contact us within 48 hours of delivery and include photographic evidence of the issue. Under these circumstances, we will arrange either a free replacement or a full refund at no additional cost to you.
Return Shipping Costs
Where a return arises as a result of our error — including damaged, faulty, or incorrectly dispatched items — we will cover all associated return shipping costs. In all other cases, return shipping costs remain the responsibility of the customer.